Contact Us

We're here to help! Whether you have a question about your order, need help choosing the right product, or just want to say hi — we'd love to hear from you.

GET IN TOUCH

Email: contact@sploosh.co.il

Response time: Within 24 hours (Sunday-Thursday)

OUR ADDRESS

Sploosh (operated by Optimalbid Ltd.) Ha-Zore'a, Ramat HaSharon, 4740102, Israel

Company Registration No. 517055513

CUSTOMER SUPPORT HOURS

Sunday – Thursday: 9:00 AM – 6:00 PM (Israel Time) Friday – Saturday: Closed

We do our best to reply to every email within 24 hours during business days. If you reach out on a weekend or holiday, we'll get back to you on the next business day.

COMMON QUESTIONS

Before you reach out, you might find your answer in one of these:

• Shipping questions → see our Shipping Policy
• Returns & refunds → see our Refund Policy
• Product questions → check the FAQ section on each product page
• Privacy concerns → see our Privacy Policy

ORDER INQUIRIES

If you're contacting us about a specific order, please include:

• Your order number
• The email address used at checkout
• A clear description of your question or issue
• Photos or videos (if reporting a damaged or incorrect item)

This helps us help you faster!

PARTNERSHIPS & WHOLESALE

Interested in partnering with Sploosh, collaborating on content, or carrying our products in your store? Email us at contact@sploosh.co.il with "Partnership" in the subject line.

Thank you for choosing Sploosh. We're so glad to have you with us.

— The Sploosh Team