Refund policy

Refund & Returns Policy

Last updated: June 17, 2026

At Sploosh, we want you to absolutely love every product. If something isn't right, we're here to make it right.

OUR 30-DAY HAPPINESS GUARANTEE

If it's not right for you, you have 30 days from the delivery date to return your item for a full refund — no questions asked.

WHAT QUALIFIES FOR A RETURN

To be eligible for a return:

  • The item must be returned within 30 days of delivery
  • The item should be in its original condition (gently used is okay — we know you need to try it out!)
  • You'll need your order number or proof of purchase

HOW TO START A RETURN

It's simple:

  1. Email us at contact@sploosh.co.il with your order number and reason for return
  2. We'll send you a return shipping address and instructions within 24 hours
  3. Ship the item back to us (return shipping is the customer's responsibility)
  4. Once we receive your return, we'll process your refund within 3-5 business days

EXCHANGES (Size, Color, or Different Product)

Want to swap for a different size, color, or even a different product? No problem. Just contact us at contact@sploosh.co.il and we'll help you exchange your item. Exchanges follow the same 30-day window.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged, defective, or incorrect, we'll make it right at no cost to you:

  • Email us at contact@sploosh.co.il within 7 days of delivery
  • Include a photo or video of the issue and your order number
  • We'll send you a replacement at our expense — no need to return the original

You will NOT pay for:

  • Return shipping
  • Restocking fees
  • Any deductions from your refund

REFUND PROCESSING

Once we receive and inspect your return:

  • Refunds are issued to your original payment method
  • Processing time: 3-5 business days on our end
  • Your bank may take an additional 5-10 business days to post the refund

You'll receive an email confirmation as soon as your refund is processed.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Gift cards
  • Items marked as "Final Sale"
  • Items damaged due to misuse or normal wear and tear

LATE OR MISSING REFUNDS

If you haven't received your refund within 15 business days of our confirmation email:

  1. Check your bank account or credit card statement again
  2. Contact your bank or credit card company (some banks take time to process)
  3. If you've done both and still don't see it, email us at contact@sploosh.co.il

CANCELLATIONS

Need to cancel an order? No problem — as long as the order hasn't shipped yet:

  • Email us at contact@sploosh.co.il as soon as possible
  • Include your order number
  • We'll cancel and refund you in full

Once the order has shipped, please follow the return process above.

QUESTIONS?

Our customer support team is here to help.

Email: contact@sploosh.co.il Response time: Within 24 hours (Sun-Thu)

Thank you for choosing Sploosh — we appreciate you!